Hands holding a tablet that shows the BCB 01 · The challenge
A fleet is only as dependable as the checks behind it, and most of those checks were done by hand.
Black Control Box serves a forklift distributor that needed a clearer view of its machines and their maintenance.
02 · Strategy
Start from the work, then connect the machine
Hardware projects often begin with the device and hope the workflow follows. We began with the service team's day: what they need to know, when, and what they do about it.
Product ideaUsage drives the schedule
03 · Platform
Monitoring without driving out to check
Working with the hardware partner, we connected machine readings to a shared map. Managers see usage, location and service status remotely, with the detail behind each machine one click away.
The BCB Cloud fleet map on a desktop monitor 
A tablet showing a machine's usage chart 
A tablet with the BCB Cloud machine A machine lifecycle chart loading in BCB 
Lifecycle 04 · Service planning
Tasks that create themselves
BCB Cloud creates tasks from each machine's service interval and brings assignments, progress and technician routes together. The service manager organises the day, and technicians follow a clear itinerary instead of a group chat.
The task management board on a desktop Tasks moving across the technician board in 
A phone on a stand showing a technician's 
A technician's route drawn on a dark map Creating a service job for a Caterpillar 05 · Machine records
Each machine's history, in one place
Paper records were easy to lose. We connected machine readings, warnings, tasks and service history in one digital record, so the team sees the context before planning the next job.
A Caterpillar machine's record with warnings 
A list of machines with their service dates 
A tablet on a metal stand showing the fleet Uploading a CSV file of machines into BCB 06 · Launch
From a hardware concept to a market-ready product
The platform was also built for licensing. Its modular structure gives the client a foundation for offering connected maintenance to other businesses, with services that adapt to each customer.
- 01Validate the foundation
- 02Build and connect
- 03Prepare for launch
07 · Impact & proof
What this means if your product connects hardware and software
10,000+Connected fleet machines monitored across Europe
35%Reduction in unplanned equipment downtime
100%Offline-tolerant field service sync
The hard part is rarely the screen. It is deciding what the machine tells the team and what the team does about it.
08 · Deliverables
Discovery
Service workflow mapping, Hardware and platform validation
Product design
Fleet map and machine records, Task board and technician itinerary
Engineering
Hardware integration, Offline-tolerant device data
Launch
Onboarding materials, Partner presentations
Shortcuts
- WWork
- CContact
- TLight or dark
- 8Random featured project
- ?This sheet
